December 15, 2009 | Andrew Kamphuis
How to guide your customers to a purchase?
All buttons are not equal... Continue »
December 4, 2009 | Andrew Kamphuis
Where's My Order?
Paul Mabray was lamenting on twitter how he order wine from 6 different wineries via the web and no one followed up with him... Continue »
December 2, 2009 | Andrew Kamphuis
The Most Important Time in a Customer Relationship.
The most important time in a customer relationship is the three months following a first purchase. Continue »